It is hard to believe that just over a year ago Hailo launched in London with only 600 or so visionary black cab drivers. Just one year later and our driver network stands at over 9,000 licensed cab drivers. But what Hailo customers might not know is that their single Hailo account will also get them a safe, licensed taxi in 4 other great cities.
The Passenger Blog
On the 29th of August of this year we introduced the Hailo Cancellation Policy which is intended increase fairness and accountability for Hailo customers and drivers alike. For the past few months we have included messages in the app about the imminent introduction of Cancellation Fees. Please note that charges for late cancels go live on Tuesday, November 27th. Cancellation Fees are designed to encourage fair use and you will never be charged without being given notice.
In the 12 months since our launch, thousands of Londoners have added the Hailo taxi app to their transport options and this goes equally for personal and business journeys. Indeed, many of our customers have requested that we develop features that recognise these different types of trips and so we're pleased to announce that passengers are now able to register multiple cards on their account and then choose which to use on any given journey.
Hailo black cabbies frequently make an extra effort to help their passengers. Whether it's advice on the best local bars and restaurants or taking a 'hidden route' to help dodge traffic and get you to your meeting on time, there are many reasons to reward the premium service that black cabbies provide. In support of this, Hailo provides our passengers with flexible options for leaving driver tips.