Minimum fare changes for more chance of a cab
To increase the chances of getting a taxi when you need one, we’re making some changes to minimum fares.
How Hailo works
First, a bit of context. Hailo’s job is to make taxis work better for everyone - passengers and drivers alike. London taxis drivers really are the envy of the world, and of the 22,000 in the capital, over 13,000 are registered with Hailo. Thanks to passengers and drivers, Hailo has changed the way Londoners get taxis.
Our aim is to give you the best service and value we can. That means taxis come to you, when and where you want. The meter doesn’t start until your cab has arrived and you get in. There’s even five minutes free waiting time.
That sounds great. But, even having the biggest taxi network by far, there are times when it’s hard to get you a cab.
Let’s look at this from a driver’s perspective. Understandably, they want to spend as much time as possible with a passenger on board. When they're offered a Hailo job, they are happy to drive to the pickup location and wait a couple of minutes, but all that time is non-earning time. They may pass people with their hand out on the way to picking you up. So it can be quite disappointing if the resulting job is 200 yards down the road to the shop.
In order to give you the most chance of getting a cab when you want one, we need every driver to know that the job is worth accepting - and that means guaranteeing them a reasonable minimum fare.
Changes to the Hailo minimum fare
As we enter the winter season, beginning this Wednesday 30th October at 6am, we’re changing the minimum fare for Hailo taxi rides:
Monday to Sunday
• £10 - 6am to 10pm
• £15 - 10pm to 6am.
Cash or card now accepted at all times.
For the vast majority of passengers and journeys, this means no change to what you already pay. The average London cab journey is already over £15 - it’ll only affect people who want to pop round the corner (though you can still do that of course if you want to).
Here’s the message you’ll see alerting you to the min fare in the app prior to taking the journey.
Thanks for reading this lengthy note. We wanted to share the context of the change and how it is aimed at giving you more chance of getting a Hailo without actually paying more.
Terry, Russ and Gary
Hailo Founders and London Cabbies