Privacy Policy

This document explains how Hailo Network Limited processes information about you which is personally identifiable ("Your Information") when you use the Hailo app or website ("Hailo"), whether you are a driver, passenger or simply a visitor.

Hailo Network Limited is registered as a data controller for the purposes of the Data Protection Act 1998. If you have any queries about how we use Your Information or have a complaint, please contact us.

1. How we collect and use Your Information

We may collect and process the following data about you:

Drivers:

  • your name, contact details, other registration or profile information and reporting information about your use of Hailo;
  • details required in order to collect and pay to you any fees as relevant;
  • ratings information (where other Hailo users are able to rate you as a Hailo driver);
  • where you choose to use Hailo's social networking features or pages (including our Facebook pages and Twitter accounts), such information that you post or about you;
  • location data during your shift;
  • driver performance, operational and financial details;

Passengers:

  • registration and payment details;
  • ratings information (where other Hailo users are able to rate you as a Hailo passenger);
  • where you choose to use Hailo's social networking features or pages (including our Facebook pages and Twitter accounts), such information that you post or about you;
  • location data, including your journey start and end points and route taken;

Visitors:

  • cookies information as set out in section 2.3;
  • other data that you choose to provide to us;

All:

  • if you contact us, we may keep a record of that correspondence;
  • details about the device you use to access Hailo, which may include your IP address or other unique device identifiers;
  • cookies information as set out in section 2.3;
  • any other information provided by you pursuant to your use of Hailo;
  • we may also gather information about you from other sources, including but not limited to (a) credit reference agencies; (b) fraud prevention agencies; and (c) publicly available sources.

We use Your Information in the following ways:

  • to provide the Hailo services to you including processing any bookings and payments;
  • your contact details may be used to notify you about changes to Hailo or respond to any communication or request from you;
  • unless you have told us you do not want to receive marketing communications, to provide you with marketing communications about our products and services and those of third parties which we think may be of interest to you. This may also include marketing communications on social media platforms (including Facebook) used by you. You can ask us to stop sending you marketing communications by emailing us at support@hailocab.com or by clicking on the "unsubscribe" link in any marketing email we send you;
  • to monitor the use of Hailo;
  • to investigate any complaints or potential breaches of the service;
  • for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention;
  • where you are a driver to provide you and other drivers with relevant reports including aggregate information based on other drivers' operation and financial performance (although please note that this information will always be aggregate, anonymous, statistical information and will never identify you to any other driver).

2. Information which we may share with third parties

We never disclose driver reporting information to anyone (except pursuant to a court order or otherwise where required by law).

We only disclose Your Information (other than driver reporting information) as follows:

  • to any suppliers and subcontractors (including payment providers) in order to fulfil the service;
  • if we (or a part of our business) are acquired by a third party, Your Information may be one of the transferred assets;
  • to credit reference agencies and/or fraud detection and prevention agencies;
  • to any relevant public authority or law enforcement agency, including for example where we suspect you have committed a criminal offence or we suspect fraud where required by law, regulation or legal proceedings;
  • in order to enforce or apply the Driver Terms or Passenger Terms or any other agreement to which you and we are a party, as applicable;
  • unless you have told us that you do not want to receive marketing communications, to third parties engaged by us to provide you with marketing communications about our products and services. This may also include social media platforms (including Facebook) where we provide limited information about our users (e.g. their email address) to the social media platform so they can provide to us an anonymous demographic profile of our users with profiles on that platform to inform our targeted marketing activities on that platform; and
  • to third parties from whom you have chosen to receive marketing information.

You should take care when using any Hailo social networking features since the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.

Your Information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. We will ensure any data export is undertaken in accordance with relevant data protection laws and  take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this privacy policy.

2.1 How do we protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of data transmitted to the Service; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

2.2 Access to Your Information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us. We may make a small charge for this. You may ask us to correct or remove information you think is inaccurate by contacting us. We hope you will be happy with the way we handle your information but if not you have the right to complain to the Information Commissioner if there is a problem - for more information visit www.ico.gov.uk.

2.3 Cookies and other data storage devices

We do use certain cookies and other similar technologies as part of our Hailo services. The cookies used are session cookies for the purpose of enabling you to use the service (for example to enable you to complete a registration or access information). You can choose to disable cookies (through your browser or device settings) although you should be aware that this may prevent you from being able to use all parts of Hailo. For more information on cookies and similar technologies, how we use them and how to disable them see www.allaboutcookies.com.

We may amend this privacy policy from time to time in order to reflect changes to the Service, including additional products or services offered by us. We will give you reasonable notice of any changes to the privacy policy. This privacy policy was last updated in June 2013.